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Zoom Outage Affects Over 59,000 Users at Peak

17 Apr, 2025

Sure! Here's a more concise and polished version of the original report:

Zoom Experiences Widespread Outage, Now Resolved

Zoom, the popular cloud-based video conferencing platform, faced a significant outage Wednesday afternoon, with over 59,000 users reporting issues on DownDetector.com. The service began experiencing problems around 2:30 p.m. EDT, peaking by 3 p.m., before gradually recovering.

By 3:55 p.m., reports had dropped to 32,000, and by 5 p.m., fewer than 3,000 users were still affected. Zoom confirmed the disruption was linked to domain name resolution issues affecting multiple services on the zoom.us domain. Service was fully restored by 4:55 p.m., with the company advising users to clear their DNS cache if problems persisted.

Most complaints centered on the website (46%), followed by the app (36%) and login issues (18%).

Context:
Earlier in the day, Spotify also experienced an outage impacting over 45,000 users. Both services returned to normal within hours.

Background:
Zoom, founded in 2011, saw explosive growth during the COVID-19 pandemic. In 2024, it reported $4.5 billion in revenue. The company ranked No. 417 on Forbes’ 2025 list of America’s best midsize employers.

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